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General
How will the new CAS Guide affect Eduvo CAS Manager?

CAS Manager will be updated to follow the new CAS guide being released this spring, including de-emphasizing hour counting and shifting to tracking students on the 8 learning outcomes of CAS. These updates will be provided to customers free of charge. Please contact us if you have specific questions about CAS Manager and the new CAS Guide.


What is the Eduvo CAS Manager?

CAS Manager is the first web-based system designed to help IB schools better manage their CAS program. Our paperless solution enables IB and CAS coordinators to track student CAS activities and much more. CAS Manager saves administrative time & effort by enabling instant report generation and improved records management.


Why should I choose Eduvo CAS Manager?

As former IB students, we understand the complexities of the IB program. We believe CAS is an amazing opportunity for students to grow, but we have witnessed firsthand how paperwork and reporting requirements frustrate students and administrators, detracting from the goal of CAS. We have designed a custom solution for the IB CAS program to rescue CAS from paperwork and enable the CAS program to achieve its original purpose.


What do I need to run Eduvo CAS Manager?

Since Eduvo is a web-based application that is hosted on our servers, all you need is an internet connection and a modern web browser with JavaScript enabled. We would recommend using Internet Explorer, Firefox, Flock, or Safari.


Can I cancel my account anytime?

You are free to cancel at anytime. Simply login to your account and go to Settings.


In what languages is Eduvo CAS Manager Available?

For now, Eduvo CAS Manager is available in English only. We have plans to translate the system to other popular IB languages soon.


Who is behind Eduvo?

Eduvo is a service provided by Faria Systems Inc. We are based in Philadelphia at the University of Pennsylvania. Eduvo was built by a team of hard-working programmers, CSS gurus, and former IB alumni from United World College of Southeast Asia.


Do you offer any other products?

Yes! If you like what CAS Manager can do, please visit www.eduvo.com to learn about Eduvo School 2.0, and see what we can do for your entire school!





Setup

What do you need from me to setup a system?

Setting up CAS Manager is quick and easy. There is no technical setup, and we can have you ready to go in a few hours. The main step is adding your student accounts - to do so, you will need a list of their first & last names and their email addresses (we can provide a work around if you do not have their email addresses on file). After that, you'll immediately start enjoying the benefits of a better organized, more efficient CAS program.


How do I signup for Eduvo CAS Manager?

Please request a quote or call us at +1 215 989 4303. We will send you a CAS Manager Signup form. Please complete the form, sign it, and fax it to us at +1 866 393 2876. We will then send your school an invoice. Please inform us of any budgetary or accounting requirements for your school, such as RFP's, so that we can work to accomodate them. Please see our Pricing and Signup page for more information.





Help

Where can I get additional help?

If you have support related questions, you can view our online support blog. If you have additional questions, please email us or call us at +1 215 989 4303.


Does Eduvo offer 24/7 support?

Yes, we guarantee a response by phone or e-mail within a maximum of 24 hours, and during normal US business hours we are much quicker than that.





Technical

What language is Eduvo built on?

Eduvo was built on the Ruby on Rails platform. It is proudly W3C compliant.


Where is Eduvo hosted?

Eduvo is hosted by our friends at Engine Yard in Folsom, California. They provide a tier 4, Class A data center which is SAS 70 certified for sensitive data. The data center is staffed 24/7 with technicians to handle hardware or network failures, and they have on-site power generation with 100% uptime since 2001.


Are my files backed up?

Yes, files are backed up every 24 hours onto our RAID storage locally, and weekly off-site. In addition, system logs allow us to recover data that is submitted in between backups.


Can I export my information from CAS Manager once it is in the system?

You can export student information directly to the Activity Evaluation Form (AEF), Student Final Summary (SFS), and Program Questionnaire (PQ) forms in PDF format for IBO audit requirements. You can also download all files submitted by your students.


How secure is Eduvo?

Eduvo is run with SSL giving users 128-bit encryption. The system is entirely password-protected, so public users will not have access. Additionally, we are protected by a shared Cisco Firewall.