What is the Service Level Agreement?

The Service Level Agreement is our commitment to customers using CAS Manager regarding the service we will provide. Please email us or call us at +1 215 989 4303 and we will send you a singup form for your school.

We support :

1. Setup
2. Configuration
3. Administrator Training
4. Bug Fixes

We guarantee :

1. 99% system uptime
2. A 24-hour max response time for all support requests
3. A pledge to protect privacy and safeguard data with daily local backups
4. SSL-encryption for all sub-domains (at this time we cannot provide SSL for bring your own domain accounts)

We do not support :

1. Network issues (e.g. Internet access failure)
2. Email Administration
3. Content Development (e.g. Creating forms and files)
4. Administrative Tasks

Questions & Contact Information

Any questions about this Service Level Agreement should be addressed to info@managecas.com or by mail to: Faria Systems, Inc. 3720 Spruce Street, Box 434, Philadelphia, PA 19104 USA.